Real-time engagement platform Agora Inc. (NASDAQ: API) has partnered with Singapore-based WIZ.AI to deliver AI-powered, multilingual voice solutions aimed at enterprises across Asia and beyond, as businesses ramp up investments in customer service automation.
The collaboration merges Agora’s ultra-low-latency voice infrastructure with WIZ.AI’s localized, context-aware conversational AI to address the growing need for scalable, cost-efficient engagement solutions across sectors such as banking, telecommunications, and retail.
“Our collaboration is about delivering AI agents that are reliable, multilingual, and capable of real-time communication even under challenging network conditions,” said Tony Zhao, CEO and Co-founder of Agora. “Enterprises can use this technology to enhance service levels while managing operational costs.”
With rising consumer expectations for personalized service and pressure to reduce operating costs, enterprises are increasingly turning to AI-driven customer support.
The combined Agora–WIZ.AI platform allows automation of both inbound and outbound interactions, enabling real-time conversations in multiple Asian languages and dialects — a competitive edge in fragmented regional markets.
“Businesses want automation that goes beyond basic scripts,” said Jennifer Zhang, President and Co-founder of WIZ.AI. “Together, we enable AI agents that understand context, can interrupt and adapt mid-conversation, and provide consistent service across regions.”
The move positions both companies to benefit from what Gartner predicts will be a transformation in customer service, with agentic AI expected to resolve 80% of routine service issues by 2029, reducing operational costs by as much as 30%.
In Asia, where linguistic diversity poses unique challenges for automation, the need for localized voice AI is especially acute.
This partnership gives Agora a deeper footprint in Southeast Asia, where WIZ.AI already serves major financial institutions and telcos.
For WIZ.AI, the integration with Agora’s global communication stack expands its reach and enables delivery of more resilient services — crucial in emerging markets with inconsistent connectivity.
As voice AI matures from scripted bots to real-time, agentic interactions, companies like Agora and WIZ.AI are well-placed to capitalize on a projected multi-billion-dollar market.
Their offering comes at a time when enterprises are prioritizing digital transformation without compromising customer experience.
For developers and businesses, Agora’s open API approach allows integration with any large language model, while WIZ.AI’s proprietary language models offer hyper-localized support, positioning the solution as both scalable and adaptive.
Business News Asia